Shipping policy

Last Updated: [Date]

At Banni, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines our shipping practices, including our pre-order system, to keep you informed about how we handle your orders.

Shipping Methods and Delivery Times

We offer several shipping options to suit your needs. The available shipping methods and delivery times are presented during checkout. Please note that delivery times are estimates and may vary based on factors such as your location, shipping method chosen, and any potential delays caused by unforeseen circumstances.

  1. Standard Shipping: Typically delivers within [5-7] business days.
  2. Expedited Shipping: Typically delivers within [2-3] business days.
  3. Express Shipping: Typically delivers within [1-2] business days.

Note: Shipping times do not include processing time, which is typically [1-2] business days.

Processing Time

Once your order is placed, we will process it within [1-2] business days. During peak periods or promotional events, processing times may be slightly longer. You will receive a confirmation email once your order is processed and shipped, including tracking information if available.

Shipping Costs

Shipping costs are calculated based on the shipping method selected, the weight of your order, and your delivery address. Shipping fees will be displayed at checkout before you confirm your order.

International Shipping

We offer international shipping to select countries. Shipping costs and delivery times for international orders will vary based on your location and the shipping method chosen. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Pre-Order System

When a product is available for pre-order, it means that it has not yet been produced and will require additional time for manufacturing. Here’s how our pre-order system works:

  • Estimated Delivery Date: The estimated delivery date for pre-ordered items will be provided in the product details on our website and in your order confirmation email. This estimate is based on our current production schedule and is subject to change.

  • Production Time: Pre-ordered products will be manufactured as quickly as possible. However, please be aware that it may take several weeks or even months to complete production, depending on the product and when your order was placed.

  • Order Fulfillment: Once your pre-ordered item is produced and ready for shipment, we will notify you by email. You will receive tracking information once the item is shipped. We strive to ensure that pre-ordered items reach you as soon as possible.

  • Order Modifications: If you need to make changes to your pre-order, please contact our Customer Service Department at [support@banni.us] as soon as possible. Changes to pre-orders may be limited based on the stage of production.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, if applicable. You can track your order status by following the link provided in the email. If you have any questions about the status of your order, please contact our Customer Service Department.

Address Changes

If you need to update your shipping address after placing an order, please contact us immediately. Changes to the shipping address may not be possible once the order is in processing or has been shipped.

Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our Customer Service Department at [support@banni.us]. We will work with the shipping carrier to resolve the issue and ensure that you receive your order or a suitable replacement.

Contact Us

If you have any questions or concerns regarding our shipping policy, pre-order system, or need assistance with your order, please contact us.

Thank you for choosing Banni. We appreciate your business and are excited to deliver your orders!