To make purchases on the Banni site, just add the items you want to your cart and proceed to checkout when you're ready to finalize your purchase. We recommend creating an account to access special services, enjoy quicker checkout, and easily manage your previous and current orders.

Registered users can view all order-related information in the "My Account" section.

After placing your order, we will send a confirmation email. If you don't receive it within 24 hours, please reach out to customer care.

Once an order is confirmed, changes or cancellations are generally not possible. Contact our customer care team if you need assistance with this.

When your order ships from our warehouse, you'll receive another email with a tracking number.

For help with placing a special online order, please contact customer care.

For information on returns and refunds, please visit the returns section.

Banni accepts the following payment methods:

• Credit Cards: Visa, MasterCard, American Express, with plans to include more international card providers in the future.
• Other Methods: PayPal, Apple Pay, Alipay.

You can securely save your credit card details on Banni, so you won’t need to re-enter them for future purchases.

When you complete your order, we will automatically request authorization to verify your credit card and confirm the availability of funds. However, your card will only be charged officially once the order is shipped, and you will receive a notification email at that time.

Payment Security

All transactions on our site are secured with Trustwave and GeoTrust-certified servers and the latest encryption technology (SSL). We use protected website connections, which is indicated by the "https" URL prefix and the lock icon in the browser's address bar.

To protect your credit card transactions, you will always need to enter your CVV code for each order.

Tax Information

Sales tax is applied based on the state and local regulations of your shipping address.

All prices include VAT. For information on whether you will need to pay duties or taxes upon delivery, please refer to the Taxes and Duties section under Shipping Information on our site.

Yes, if an item is available for pre-order, you will see the option on the product page. A pre-order allows you to reserve an item that is not yet in stock but will be available soon. Each pre-order item will have an estimated shipping date listed on the product page. Please note that these dates are approximate and may change. For any questions about your pre-order status, our customer care team is available to help.

If your order includes both currently available items and pre-order items, they will be shipped separately, though you will only be charged once for shipping. Orders with pre-order items having different estimated shipping dates will be sent together based on the latest expected delivery date.

You will receive a confirmation email when your package is shipped. Pre-order items can only be purchased with a credit card.

At banni, we take pride in the craftsmanship of our clothing and accessories. We use premium materials and carefully inspect each item to ensure it meets our manufacturing standards before shipping.

banni items purchased from our website come with a 7-day guarantee against defects in materials and workmanship from the delivery date. Although issues are rare, we are dedicated to providing excellent customer service to resolve any problems. If you encounter any defects, please request a return within 7 days of receiving your order, providing photo evidence of the defects. Note that this limited warranty does not cover regular wear and tear, misuse, or theft, and we do not replace items bought from unauthorized retailers.

We recommend handling all items with care, as natural wear is expected. When not in use, store accessories in the protective banni dust bag provided. Some items, such as those made from natural leathers or denims, may have unique color and texture variations. These should not be considered flaws. To maintain your purchase, avoid exposing it to direct light, heat, and humidity, and be cautious with light-colored garments or surfaces to prevent color transfer. For best results, professional cleaning is advised, and always follow the care instructions included with each garment.

We’re thrilled to hear that you love your order! If you'd like to share your excitement and help others discover banni, there are several fun ways to spread the word:

1. Share on Social Media: Post about your new banni purchase on your social media accounts. Whether it's a stylish outfit or a unique accessory, we’d love to see how you’re rocking your banni items.
2. Use Our Tags: Make sure to mention us using @wearebanni or #wearebanni in your posts. This way, you can join our community of fashion enthusiasts and we can easily find and feature your looks.
3. Post Our Stickers: If you received any banni stickers with your order, get creative and share them on your social channels. They’re a great way to show off your new purchase and help others discover banni.

Your support means the world to us, and we can’t wait to see how you’re enjoying your banni items!